Store Policies

Thank you for supporting the Kyutee store.  Here you will find information relating to our online store policies.  Happy shopping!


Where Do You Ship?

Austria, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea (South), Luxembourg, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Singapore, Turkey, Ukraine, United Kingdom and United States

How Long Does Shipping Take?

Due to COVID-19, shipping times vary.  Normally, shipping takes 3-5 days to process in the USA.  For international shipping, please select your desired turnaround time.

Do You Have Auto-Ship?

We offer Auto-Ship to customers in the USA.

How do I qualify for Free Shipping?

To qualify for FREE SHIPPING, simply place the minimum required dollar amount into you cart and then proceed to checkout.  Be sure to check if there is a promo code that must be applied.


What Payment Methods Are Accepted?

Amex, Paypal, Visa, Mastercard, Discover, JCB, Shop Pay, Apple Pay, Google Pay, Kyutee Gift Cards

Exchanges & Returns

What is your Exchange and/or Return policy?

Due to COVID-19, in an attempt to protect the health and safety of our customers/workers, we do not accept returns.  We do, however, process exchanges and/or refunds.  Please reach out to customer service on our "Contact Us" page for help with an order.

Do I have to pay anything to return my items?


How do I return an item?

We do not accept returns.


What is your refund policy?

To apply for a refund, please reach out to customer service, on our "Contact Us" page, within 14 days of receipt of delivery, for help with an order refund.


What Is Your Satisfaction Policy?

At Kyutee, our goal is to make sure that all of our customers are satisfied with their purchase(s).  If you are unhappy with your purchase for ANY reason, please reach out to us within 14 days of receipt of delivery.  We'll do our absolute best to ensure your satisfaction.



*Offer applies to new customer referrals that have not previously purchased products on  Offer excludes sale and third-party brands. Cannot be combined with other offers. Not valid on previous purchases. Offer may discontinue at anytime without prior notification.

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