1. My Account
How To Contact Customer Service
Please click on the "Contact Us" link in the footer on this page.
How Long Does It Take For Customer Service To Respond?
If you've reached out to customer service, please allow up to 3 business days for a response.
2. Orders & Tracking
How Do I Place An Order?
To place an order, simply add item(s) to your shopping cart.
Next, click on the shopping cart icon, located in the top right corner. There, you'll see a list of your selected items. Review the items to make sure they are correct, and then click the "Checkout" button at the bottom.
What Payment Methods Are Accepted?
Amex, Paypal, Visa, Mastercard, Discover, JCB, Shop Pay, Apple Pay, Google Pay, Diners Club, Kyutee Gift Cards
When Will My Order Arrive?
To check the status of an order, please locate the "Track Your Order" link, located in the footer. Enter your order details on the next page.
3. Shipping & Returns
Where Do You Ship?
Austria, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea (South), Luxembourg, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Singapore, Turkey, Ukraine, United Kingdom, United States
How Long Does Shipping Take?
Due to COVID-19, shipping times vary and are a bit unpredictable. Normally, shipping takes 3-5 days to process.
Do You Have Auto-Ship?
Yes, we do have auto-ship! Auto-ship is an amazing & convenient way to get Kyutee products delivered to your doorstep. Just set your shipment schedule and forget it. The best part is, we even send random free gifts .
Do You Accept Returns?
Due to COVID-19, and in an attempt to protect the health and safety of our customers/workers, we do not accept returns. We do, however, process exchanges and refunds.
4. Product Information
What Are Kyutee Nails?
Kyutee nails are the wave of the future! We create technologically advanced peel and stick nail glam that's long-lasting (up to 14 days), easy to apply, and easy to wear.
We have two styles. Our Insta Polish is made from professional grade nail polish, while our Gel Nail Wraps are made from 100% non-toxic gel nail polish. Both have the same high-quality ingredients you'd find at your local nail salon.
With Kyutee Nails, you'll get the same professional results...just without the wait!
Does A Professional Have To Put On My Kyutee Nails?
No, Kyutee nails are quick and easy to put on by yourself. For more information on how to apply Kyutee Nails, visit the "How To Use" tab in the navigation menu.
Directions For Use
Please visit the "How To Use" link, located in the navigation menu for more information.
How Do You Remove Kyutee Nails?
Please visit the "How To Use" link, located in the navigation menu, and click on "Removal" for more information.
How Long/Often Can I Wear Kyutee Nails?
A regular manicure lasts approximately 7 days. Kyutee Insta Polish is made out of 100% real nail polish and so it lasts about the same amount of time. Just like nail polish, customers can change their Kyutee nails as often as they like.
* Gel Nail Wraps last up to 14 days. It is recommended you change your Kyutee Nail set about every 2 weeks or sooner, depending on use and wear.
Customer Satisfaction Guarantee
We strive to ensure that all of our customers are satisfied with our products. If you are unhappy with your purchase for ANY reason, please do not hesistate to reach out to us within 14 days of your delivery. We'll do our absolute best to ensure your satisfaction.
Are Kyutee Nails Reusable?
No, Kyutee Nails are not reusable. Each set is meant for 1 application.
5. How To Work With Us
How Do I Design For Kyutee?
If you're interested in becoming a designer for Kyutee, please visit the following link to submit your details: https://kyutee.com/pages/collaborations
How Can I Collaborate With Kyutee On A Project?
If you're interested in collaborating with Kyutee on a project, please visit the following link to submit your details: https://kyutee.com/pages/collaborations
6. Other Topics
Wholesale Orders
If you are interested in purchasing Kyutee Nails in bulk or for wholesale, please send an email to wholesale@kyutee.com
